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Frequently Asked Questions
Q1: How to choose the right panel?
A1: Tell us your specific power demand and installation area, and our experts will recommend the most suitable panel configuration for your needs.
Q2: What's the difference between Mono and Poly panels?
A2: Monocrystalline panels offer the highest efficiency as they are made from high-grade silicon. Polycrystalline panels are simpler to manufacture, making them more cost-effective though slightly less efficient.
Q3: What is the delivery timeframe?
A3: Typically, samples are delivered within 7 days, while bulk orders are fulfilled within approximately 15 days.
Q4: What kind of warranty is provided?
A4: We provide a standard 10-year warranty for the solar panels and a 25-year linear output power warranty for long-term reliability.
Q5: How do you handle technical support?
A5: We have a professional engineering team available. For any operational issues, we provide 24-hour online service and aim to resolve problems within 1 hour.
Q6: Are these panels suitable for curved surfaces?
A6: Yes, as flexible photovoltaic panels, they are designed to adapt to various mounting surfaces where traditional rigid panels may not be suitable.